Privacy Policy

Our Privacy Policy tells you what will happen to any personal data that you provide to us as a result of using this website. The information is written for the benefit of general visitors to the website - if you are a client of ours (or become one) we process a wider range of personal data and deal with a broader range of privacy-related issues. Clients are provided detailed information about this during the engagement process.

Personal Data You Provide

Your privacy is important to us. By providing personal information such as your name and e-mail address via the forms on this website, you agree to us contacting you with regard to the information provided.

Some forms on our website also include a check box asking you for permission to add you to our mailing list. This is an opt-in mailing list and your personal information will be used solely by us (and all such emails include a link for opt-out).

How We Use Your Personal Data

We use the data you provide via this website to:

communicate with you, for example: we use contact details such as email address or phone number when responding to enquiries made via online forms
monitor website trends, for example: we use Google Analytics to help us aggregate traffic so we can monitor how the website is being used
operate our business more effectively, for example: we seek feedback and use this to help improve our service

Our "Lawful Reasons" For Processing Your Personal Data

The "General Data Protection Regulation" (GDPR) is the primary piece of legislation defining your rights over our processing of your personal information. The GDPR requires us to declare which of six "lawful reasons" we are relying on when we are processing your personal data: we operate on the basis of "consent" when sending newsletters (you won't get sent a newsletter unless you have explicitly opted in to receive one).... and we operate on the basis of "legitimate interest" when communicating with you in other ways (e.g. when responding to your enquiry).

Transfer of Personal Data

From time to time we may pass personal data such as your name and email address to other services that we use to send out newsletters and other communications (both electronic and print). However, your personal data will never be sold or transferred to an organisation outside the UK or the EU.

Questions or Complaints

In the first instance we hope you will contact us directly with any questions or complaints (contact details are displayed prominently on this website). However, legal rights regarding privacy are the remit of the Information Commissioners Office (ICO) and you will find more information about how to complain here: https://ico.org.uk/concerns/

Our Use of Google Analytics

We use Google Analytics to monitor how our website is being used so we can make improvements. Our use of Google Analytics requires us to pass to Google your IP address (but no other information) - Google uses this information to prepare site usage reports for us, but Google may also share this information with other Google services. In particular, Google may use the data collected to contextualize and personalize the ads of its own advertising network. Related information:

What our clients say

I have been a client of Carter Bells for some years and dealt with various staff members on a variety of issues. I have no hesitation in recommending wholeheartedly the service I have received.

February 2020
Having dealt with Carter Bells since early 2000's and now in 2020's we are sure we could not have got better service/costs elsewhere.

February 2020
I have been using Carter Bells services for over 20 years and I am in good hands.

February 2020
Your given service under the strange time of the lockdown virus situation was very helpful and good.

May 2020
My solicitor provided an excellent service, and was really good at nudging us to return documents when this had not been done! Thank you – we’ve already recommended you to some friends.

August 2020
Overall the communication, explanations, fast responses and clarity on all questions and points was excellent.

January 2020
The service I have received has been outstanding in all respects - competency, communication, courtesy, sensitivity, timescale and friendly efficiency.

August 2020
My solicitor provided an excellent service. He is very professional and friendly. We are impressed by the speed and efficiency of the service provided by him. Thank you.

February 2020
I found the solicitor very easy to deal with from the initial meeting, where she explained how the Will writing process worked, all the way through to the finalisation of my wishes.

May 2020